Reliance Jio
Mukesh AmbaniReliance Jio official website (screen-shot)

Reliance Jio users have expressed their concerns about the dropping 4G speeds, but the company has a valid explanation to that. Jio denied that its mobile internet speeds have dropped, adding that the users have mistaken the post-fair-usage-policy (FUP) limit as Jio's actual speed.

As a part of Jio's Welcome Offer, users get 4GB data consumption every day and once that limit has reached, the speeds are dropped to 256kbps. But according to an internal analysis conducted by Jio, users are testing Jio speeds only after they experience a deterioration of speed.

Read: Reliance Industries posts 22.9% fall in net profit for September quarter

"With reference to statistics published on TRAI's analytics website, we have performed an internal analysis of the same. Based on this analysis, we believe that the comparison of Jio speeds with other operators has an inherent bias against Jio data usage," a Reliance Jio spokesperson said in an email statement.

"Historically, we have observed that a disproportionate number of speed tests are performed once the FUP comes into effect. This is so since most users don't consider performing the test until they observe a deterioration of speed. Such users also tend to perform multiple tests until full speeds are restored," the spokesperson added.

Every 24 hours, the 4GB high-speed internet is restored for every Jio user. Due to the free nature of Jio's offerings, users tend to exhaust the FUP limit without keeping a watch for it, according to the company. RJIL noted that users on other FUP-based plans experience the same situation once a month and those who wish to restore full speeds quickly recharge their accounts, which is not the case with Jio.

We also tested Jio's speed at different hours of the day and found it far better than most of its competitors at some point, while mostly it lagged behind the incumbent rivals such as Airtel. The company recently announced that it has set a new world record by adding over 16 million users in a month. Jio is aiming at 100 million users by March 2018.

Jio assured that it continuously measures the speeds experienced by its users and that it is constantly working to improve service levels.