Social media users have trolled Zomato after a footage showing a delivery man eating ordered food hit the internet. The bosses of the online food ordering company have assured to take proper action.
The video, which surfaced late on Monday, shows a delivery executive carrying a Zomato bag eating food out of boxed orders. He replaced each one after resealing them and kept them back in the delivery bag. The video suggests that he consumed some of the food on his way to the drop points.
The footage grabbed many eyeballs within no time and some shared the video and mocked Zomato Ankita (@Miss_Takken) wrote, "What is this @Zomato I just placed an order, should I cancel it?"
Godman Chikna (@Madan_Chikna) tweeted, "This is what happens when you use coupon codes all the time. Watch till end."
In statement to IBTimes India, the Company's spokersperson said, "In our commitment towards mitigating any possibility of tampering with food, Zomato will soon introduce tamper-proof tapes, and other precautionary measures to ensure we safeguard against any chances of tampering of food. Zomato has a zero tolerance policy for tampering of food.
Meanwhile, the spokersperson confirmed that the delivery man is from Madhurai and he has been fired, "We have found that the video was shot in Madurai; the person in the video is a delivery partner on our fleet. We have spoken to him at length - and while we understand that this was a human error in judgement, have taken him off the platform."
The spokersperson added, This incident only makes our commitment to fleet training, scheduling and process even stronger. We stand behind our extensive fleet who do the right thing across many hours of the day."
But Zomato's reply could not save it from becoming a laughing stock on the social media with many trolling it.
Atindra Mazumder @atindra17
In the era of nawabs, rajas and maharajas foods were tasted by head khansama before It was served to the rajas. Zomato has taken up this brilliant idea to make sure that it's customers' are getting what they have ordered for. Please cheer up zomato for this initiative.
Atal ji ka fan lagta hai , Biryani khane ke baad chammach se samtal bhi karta ja raha hai
@ZomatoIN itni adv kar kar ke you tube pe humko pareshaan kar diya aur ek jhatke me izzat khatam
If true, this is unfortunate and not in line with our beliefs. We take this very seriously and will soon introduce tamper-proof tapes, and other precautionary measures to ensure we safeguard against this. You can read more on this here - https://t.co/ek19KCx6m7.
— Zomato Care (@zomatocare) December 10, 2018
Pranjal Bordoloi @bordoloi1984
Many thanks @ZomatoIN ensuring that food has been properly cooked N it's taste well. Don't forget to reward this staff for his extra effort for tasting. His act will definitely boost your business in long run. Cc @Ani59236160 @DRPRADIPBARUAH2
Harshavardhan Reddy @kotaharsha2611
@Zomato @ZomatoIN @zomatocare nice work. ..... Please continue the same with every employee because checking whether the food is poisoned or not before delivering it to the customers is actually a great move✌️
Ashika Appaiah @AshikaAppaiah
I feel really bad for him. Probably it's an order that a customer cancelled and he got to keep it for himself. Probably the restaurant handed out some extra food for him. Probably he's done with his shift and was having his lunch. Let's stop jumping the gun and humiliating him.
Sabri jaise ber taste karke Ram ji ko khila rahi thi ye banda bhi waisa hi taste kar raha hai. @ZomatoIN
This is so gross and horrible.... never odering anything from anywhere from now...
Divya Neeraj @NeerajUmarjikar
It's either the sick mindset of that individual or employees are not treated well @Zomato
Muhammad Ahmad @AhmadAfzalh
Feeling pitty as well. He must be hungry...why his employer send him hungry..
Anish Advani @Getroundtheback
Not cool but hope he is given a chance to redeem himself and keep his job.
யாரோ இவன் !!! @yaro_evan
He is testing to ensure that it's not having poison ..
Aneesh Chandoke @AneeshChandoke
Average place se order karo to high chances of this happening. riders bhi accordingly allocate hote hain.