After days of silence, Samsung has finally issued an official statement over the scathing remarks by Consumer Reports on Galaxy S7 active's false water-resistant certification.
Last week, the American magazine conducted an underwater survival test on two Galaxy S7 active models and both reportedly failed to live up to the rugged feature, as their displays were damaged and inoperable.
For the uninitiated, the Galaxy S7 active comes with Ingress Protection rating of IP68, which allows users to take the phone for a little dip in the swimming pool (freshwater, not salty sea/ocean) and take calls, snap pictures for close to 30 minutes under water up to five feet. But it failed in the Consumer Reports' lab.
In retort, Samsung clarified that the devices used by Consumer Reports might have been one of the few defective models. If any Galaxy S7 active users have similar problems, they can claim for replacement, Samsung said in a statement.
This is a common occurrence among any mass produced devices, especially smartphones, where a handful of devices may slip through the routine quality tests.
Even Apple's metal-clad iPhone 6 Plus series was embroiled in the "bend-gate," when some device owners complained that their handset got bent when kept in pants' pockets.
Here is Samsung's official Statement:
"The Galaxy S7 active passed rigorous tests to ensure IP68 certification for water resistance.
Samsung stands behind this water resistance certification, and will replace any Galaxy S7 active under its standard limited warranty, should water damage occur."