Motorola has announced that the company has fixed the network issues faced by select Moto G units in India.
Moto G units having IMEI (International Mobile Equipment Identity) '3533' series have been registered with all India network carriers, so respective smartphone owners are now advised to activate their devices immediately.
Though the company says that the problem is only limited to phones bearing '3533' series IMEI numbers, some Moto G owners with '3550' identification number series are also facing similar network failure issues. Motorola has advised all impacted consumers to head to authorized service centers to get their smartphone tested or call customer service (1800-102-2344).
Earlier this week, some owners who bought Moto G recently were unable to activate their smartphone due to non-registration of IMEI numbers in the local network carrier database rendering the device useless for telecommunication purpose.
As a good-will gesture, the company had offered ₹1200 cash credit (via Flipkart) to the impacted consumers who have patience enough to wait for couple more days to get problem fixed. If they weren't ready, company also made arrangements with Flipkart to refund full cash to the disgruntled customers.
The company's swift response has impressed the loyal fans, Motorola's official Facebook page is brimming (more than 100 likes within one hour, at the time of reporting) with lot of praises from Moto G owners and this has turned to positive publicity for Motorola.
"This news made me think that 'should i buy this phone!!'. But the speed at which you solved it impress me... pretty good aftersale service .. i'm in for it" commented a Motorola fan going by the name, Aljo Anto.
In related news, Flipkart is once again facing short supply of Moto E stocks fourth straight time within one month after the device sales began on 14 May. The e-commerce is failing to keep up with huge demand from the Indian public. Company had re-launched Moto E on 23 May, 30 May and 3 June. On all three occasions the stocks of Moto E units ran out within hours after the release. [Note: Interested buyers can log in at Flipkart to get real-time information on the availability of the Motorola's budget phone.]
Here is official Motorola India statement:
"#MotoG update: We wanted to let you know that we now have #MotoG devices with IMEI nos starting with 3533 registered with ALL network operators. All impacted customers can now activate your phones immediately.
Once again apologies for the inconvenience and thank you for your patience and faith in Motorola!
Please dial in 1800-102-2344 or visit Moto Serivce Center if you have any further/other support related queries."
Key Specifications of Motorola Moto G and Moto E:
|Model||Motorola Moto G||Motorola Moto E|
|Display||4.5-inch HD (1270x720p) LCD screen with Corning Gorilla Glass 3 shieldPixel Density: 329 ppi (pixels per inch)||4.3-inch qHD (960x540p) screen with Corning Gorilla Glass 3 shieldPixel density : 256 ppi|
|OS||Android v4.4 KitKat||Android v4.4 KitKat|
|Processor||Qualcomm Snapdragon 400 series quad-core processor with 1.2GHz CPU speed||1.2GHz Qualcomm Snapdragon 200 series dual-core CPU (with 400MHz Adreno 302)|
|Storage capacity||8GB/16 GB variants (expandable up to 32GB)||4GB, expandable up to 32GB|
|Camera||Main: 5.0-megapixel camera with LED flashFront: 1.3-megapixel camera||Main: 5.0-megapixel camera (no flash)Front : no camera|
|Network||3G & 4G-LTE (select markets only)||3G|
|Battery||2,070 mAh; Can provide power for close to 24 hours under mixed media usage||1980 mAh (Li-Ion); Can provide power for close to 24 hours under mixed media usage|
|Add-ons||Wi-Fi (802.11 b/g/n),Bluetooth v4.0, USB, NFC, GPS, microSD card slot||Dual-SIM slots, Bluetooth v4.0 (with LE), Wi-Fi (802.11 b/g/n), micro-USB v2.0, microSD card slot, FM radio,|
|Dimensions||129.9 x 65.9 x 11.6 mm||124.8x 64.8 x 12.3 mm|
|Weight||143 g||142 g|
|Price||8GB: ₹12,499;16GB: ₹13,999;||₹6,999|