Microsoft is reportedly providing advance returns for broken Xbox One consoles before the user ships his or her broken console back.
As noted, issues regarding the disc drive of the console have surfaced on Youtube, after which the firm has taken a quick action. Microsoft will be using the advanced return system, which will allow the gamers to receive a new console before shipping back the broken ones for servicing.
"The issue is affecting a very small number of Xbox One customers. We're working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program. Rest assured, we are taking care of our customers. Customers have the option for us to send a replacement console right away without waiting until they have returned their old one. This means a customer only has to wait a matter of days, rather than weeks to get back up and running," Microsoft told Gamespot.
A gamer can take the following steps if he or she is experiencing any kind of hardware or service issues.
- Getting in touch with the live customer support person that can call the user back if the user is not willing to wait.
- Contact Xbox.com for support pages and forums.
- Users can also get in touch with the Xbox's Twitter account @XboxSupport.
- Using Help and diagnostics on the console by saying "Xbox Help"
Sony PlayStation 4 and Microsoft Xbox One have both sold a whopping 1 million units at the time of their launch. Even a small one percent affected consoles would mean a massive 10,000 units placed around the globe.