Air Canada

A woman experienced acute anxiety after she woke up on a 'freezing cold' and 'pitch black' Air Canada flight, hours after it landed at Toronto airport earlier this month. The carrier said they are investigating how the cabin crew left the sleeping passenger without checking.

The incident involving Tiffani Adams was shared on Facebook by her friend Deanna Noel-Date on June 20. The post described how Adams got herself out of the carrier after getting locked up by the cabin crew members. 

"I think I'm having a bad dream bc like seriously how is this happening!" Adams wrote in the post.

While the carrier confirmed the incident, it hasn't released the findings of the investigation, reported Associated Press. "We are still reviewing this matter so we have no additional details to share, but we have followed up with the customer and remain in contact with her," Air Canada told AP.

According to the post, she found it difficult to breathe and tried to control her panic attack while attempting to "charge my phone by plugging into every USB port I could find."

Noel-Dale initially assumed that Adams was at home and experiencing bad dreams when she contacted her. It was only after Adams opened FaceTime and showed her the pitch-black cabin that she understood the situation. However, Adams claims that her phone switched off due to low battery soon after talking to her friend about the situation. 

Adams later got hold of a flashlight from the cockpit and made SOS symbols. After gaining no response, she opening the main cabin door and managed to get the attention of a nearby ground staff who helped her out of the plane.

The passenger wrote that after an Air Canada representative asked if she was ok, she was offered a limo and hotel but she rejected the offer. She said the company later apologised and said they would investigate the matter.

The incident, however, continued to affect her even after 10 days, "I haven't got much sleep since the reoccurring night terrors and waking up anxious and afraid I'm alone locked up someplace dark," she wrote.