The website of India's largest domestic airline IndiGo ran into a technical snag on Wednesday, resulting in customers facing problems booking tickets and checking in online.
IndiGo said in a post on X that its teams were working with a partner to fix the issue as soon as possible. However, it did not disclose the cause of the problem.
Several flyers posted messages on social media saying they were unable to book tickets through the IndiGo website, which showed a "no data available" message while searching for flights.
In a statement, IndiGo acknowledged issues with its reservation platform and said its teams were working on "priority" to resolve the problem.
"We are currently experiencing intermittent issues with our core reservation platform, which may make it difficult for some customers to access our online services," the airline said on X.
"Our teams are working on priority, with our partner, to fix the issue as soon as possible."
The airline advised customers requiring immediate travel assistance to contact its Contact Centre, while those travelling later were asked to try accessing the website or app again after some time.
"Customers requiring immediate travel assistance may reach out to our Contact Centre for support. Those customers who have a later travel are advised to try accessing the website or app again after some time," IndiGo said.
"We sincerely regret the inconvenience caused and appreciate your patience and understanding."
Meanwhile, IndiGo is facing an antitrust probe by the Competition Commission of India (CCI) over massive flight cancellations and disruptions in December, which had resulted in widespread chaos at airports across the country.
The airline commands around 65 per cent of the civil aviation market. The regulator is investigating whether IndiGo abused its dominant market position to create artificial scarcity and hike ticket prices.
IndiGo has since offered a settlement commitment plan that would help the airline avoid further litigation in the case. Public consultation on the application has been completed, and the Commission is yet to take a final decision.
The widespread flight cancellations in December had created a system-wide capacity shock, which the regulator viewed as effectively withholding services during peak hours.
Passengers had complained of last-minute cancellations and being forced to rebook alternative tickets at vastly inflated prices. The government subsequently intervened and directed the airline to refund excess charges for tickets booked during the crisis.
IndiGo has also proposed setting up a dedicated crisis management group to handle large-scale operational breakdowns.
