Apple San Bernardino iPhone encryption case update: the company assisted in MH370 search operations
Apple San Bernardino iPhone encryption case update: the company assisted in MH370 search operationsReuters

Apple Inc. has announced a worldwide replacement program for some of its iPhone 5 models, over a potential defect in the sleep/wake button. The replacement process will be available in the US and Canada from Friday, while it will come to other countries on 2 May.

The Cupertino giant said in a statement that the sleep/wake button of the iPhone 5 models manufactured through March 2013 may be faulty and had announced replacements free of charge. The program covers iPhone 5 models for two years, after the first retail sale of the unit.

However, only certain iPhone 5 models, with a qualifying serial number, can claim replacement for the button. One can check if your device qualifies for the free service on the company's support site.

Qualified devices can be sent to Apple Repair Center in two ways - carry-in or mail-in. The replacement process will take approximately 4-6 days.


-          Bring your iPhone 5 to a participating provider - Apple Retail Store or Apple Authorized Service Provider.

-          Your iPhone will be examined to verify eligibility, and then sent to the local Apple Repair Center.

-          You will be notified when your iPhone is ready for pickup.

Note: If you require a loaner during the time that your iPhone is being serviced, participating Apple Retail Stores and Apple Authorized Service Providers will have iPhone 5 models (16GB only) available.


-          Call Apple and request a postage paid box to send your iPhone to the local Apple Repair Center.

-          Your iPhone will be examined by the Repair Center to verify eligibility.

-          After it is serviced, your iPhone will be returned to you by mail.

Things You Should do before Giving Your Smartphone for Servicing

-          Back up your data to iTunes or iCloud

-          Turn off Find my iPhone

-          Erase data and settings in Settings > General > Reset > Erase all Content and Settings

-          Remove any case or cover

-          Upgrade to iOS 7 after the sleep/wake button mechanism is replaced.

(Ed: VP)

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