India's telecom regulatory authority, TRAI, on Wednesday launched a mobile app to regulate unsolicited calls and messages by smartphone users. The "DND (Do not Disturb) Services" app will help its installers in easier management of unwanted telephonic interventions.
Available on Google App and Mobile Seva App stores, the app's installation will allow users to easily register complaints on unsolicited commercial communications (UCC). App for iOS users is currently under works and will soon be available too.
Once registered, the complaint will be delivered to the telecom service provider and one can also track the status of the complaint, according to a release from TRAI. Description about the app on play store said: "The interface of the app is very user friendly and does not require much of the user intervention...Some options of this App will require internet connection."
An app from the regulator is in line with the Telecom Commercial Communications Customer Preference Regulations (TCCCPR), 2010, issued by TRAI, said the release. It added that the TCCCPR being a complaint-based regulation, TRAI was bound by it to create first a complaint which is of ease to the end consumer.
The 2010 regulation, however, is framed keeping in view the interest of both consumers and telemarketers, said TRAI. It also ensures effective implementation, it noted.
As first step, the regulator created a toll free number 1909 to complain about calls and messages from the telemarketers.
Download the "DND Services" app from: