Electronic Arts (EA) which was recently named the "Worst Company in America" by Consumerist for the second year in a row has to also contend with the fact that their game, Battlefield 4 has been found to be very buggy.
The company has finally admitted that it had to do a "better job" and release games with less bugs. But it has asked players to be "patient" so that it can bring out the game updates.
"Listen, we have to do a better job of getting games into the market that are as bug-free as possible. What I would say is, games are becoming more and more complex - even though we'll run a beta and we'll do massive amounts of testing, there are certain things, especially in an online-focused environment, that you won't catch," Patrick Soderlund, EVP of EA Studios, told The Guardian.
"I wish I could [say] that we will, but I don't think we'll ever catch everything. I think we've got better at it, but I certainly think we're not where we need to be in terms of getting games to market that offer a friction-free experience."
He stressed on the need to have quicker patch releases for the games that have already been launched, rather than making sure that the game when released is bug free. "What we need to do, and what we are doing is, when we launch a game, we have to work very quickly to work course-correct to fix issues and then to get fixes into the hands of the consumers," he added.
Soderlund argued that the company gets its update ready by the second day so that player's experience of the game improves. He added that the patches for PlayStation 3 and Xbox 360 are already in the works. The company, he said, devotes most of its time in making the game better but added they "need to do a better job as a company in making sure that what comes to market is in as good a shape as it possibly can be."
He also pointed towards some of the problems that DICE has been facing. He explained that EA and DICE have a lot of tests to carry out during which different issues are found. He also said that these tests are time consuming.
Battlefield 4 faced numerous stability issues affecting PC, PlayStation 4 and Xbox One version of the game.
