WNS to acquire Aviva's BPO unit for $228 million, secures $1 billion multi-year contract

"We're proud of the significant offshoring capability that we've built over the past five years and we remain firmly committed to offshoring," said Cathryn Riley, chairperson, AGS.

"After an extensive review, we've chosen one of our current suppliers to be our long-term partner, allowing us to build on the strength of our existing relationship to increase the flexibility and cost-certainty within our operation," Riley said.

"By transferring our captive and third-party operations to WNS, Aviva benefits from WNS' ability to bring us new perspectives and continue our focus on customer service excellence," she said.

"WNS is a great partner; it understands our business and has demonstrated its commitment to helping us develop our customer experience and shared services model, which will make an important contribution to the delivery of our 'One Aviva, twice the value' vision," she added.

WNS has been providing BPO services to Aviva since 2004.

"With this acquisition, WNS solidifies its position as a premier offshore BPO provider. Aside from a large BPO contract, this significantly accretive acquisition promotes our strategy of expanding market share in target industries, greatly extends our scale, and bolsters our service offerings - not just in the insurance industry, but across all our businesses," said Neeraj Bhargava, CEO, WNS Global Services, said.