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Indian BPO data theft probe underway



By Surojit Chatterjee
13 October 2006 @ 2:33 am IST


BPO Gurgaon
File photo of a leading BPO based in Gurgaon, Haryana. India as well as the UK have launched probes following newspaper reports and a program aired by a UK-based television channel that alleged middlemen of offering to sell sensitive data of British customers including credit card information data, along with passport and driving license numbers, which are stolen from call centers in India, to the highest bidder. (IBTimes)
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"We take any alleged breach of security with extreme seriousness. The fact that there was no suggestion of customers suffering financial loss in Dispatches' report (shown on Channel4) does not diminish the priority we give to all security issues," NASSCOM vice president, Sunil Mehta said.

Mehta said the programme made it clear that data security was an international issue that was not unique to any one country.

"But in India we are seeking to lead the way to even more stringent standards," he said in a statement.

Though NASSCOM had approached Channel 4 to cooperate with them on the issue and provide details of the alleged wrongdoers so that they could be prosecuted, the British television channel has so far refused to provide any information, saying, "As a responsible broadcaster, our role is to bring our findings to the public. It is not the role of broadcasters or journalists to act as agents of the police or any other authority."

"We have no further update from them (Channel 4) on their intent to share the details of persons shown in the programme who have sold the data to Channel 4. We will pursue it further to ensure that criminals, if any, are rightly taken to the authorities concerned," NASSCOM president, Kiran Karnik, said in a statement.

"We have taken up this investigation (sting operation by the TV channel) with the Indian police authorities in Kolkata and filed a complaint on behalf of the Indian it industry," he added.

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