In a first, the Narendra Modi government said it will be appointing station directors at 75 major railway stations in the country to improve operational efficiency, both from a customer perspective and commercial aspect.
The first phase will see 12 such directors for stations in New Delhi, Mumbai, Chennai, Kolkata, Bengaluru, Ahmedabad and Jaipur, while the rest will be appointed by December this year.
The railway ministry listed the responsibilities of the station directors in an official statement and these would include:
- Prompt, courteous and hassle-free service to customers
- Proper cleanliness and hygiene at the station and in stationary trains
- Efficient working of booking and reservation office
- Punctuality of trains at the station, timely placement and withdrawal of rakes at platforms of the station
- Proper functioning, upkeep/repairs of all passenger amenities at the station
- Upkeeping of passenger enquiry system, display board etc.
- Ensuring efficient, transparent and customer oriented working of Parcel Office
- Monitoring the service of catering/vending stalls at the station
- Prompt grievance redressal
- Security of passengers